This basic call flow is usually used for a direct line or extension number. It may also be used in an office where all incoming calls directly to one ‘User’ or ‘Device’ only or to forward calls to another number such as a mobile or landline.

1. To ring a ‘User’, ‘Device’ or ‘Offnet’ number

a) Go to the ‘Call Flow’ section on your Blueface UC Portal account.
b) Click ‘Create New Flow’
c) The ‘Call Flow Designer will open showing the list of ‘Elements’ on the right



d) Label the ‘Call Flow’ with a ‘Name’ and ‘Description’ that will allow you to recognise the call routing at a glance. It is useful to use the extension number and the purpose of the call flow in the name and description



e) Drag the ‘Ring’ element to the centre of the ‘Designer’ screen

f) Click on the ‘Settings’ icon on the ’Ring’ element



g) A pop up will open showing ‘Ring Element Settings’



h) Select the ‘User’, ‘Device’ or ‘Group’ tab as required

i) Click ‘Add’ next to the ‘User’, ‘Device’ or ‘Group’ you wish to direct calls to

j) To divert the calls to another click ‘off-Net’ and enter the external number or extension you wish to divert calls to

k) Click ‘Ok’ at the bottom right to save your settings

l) The ‘Ring’ element will turn blue to indicate it is complete

2. Add a voice mailbox to the call flow
You can direct calls to reach a voicemail box if they are not answered. To add a voicemail to your call flow:

a) Drag the ‘Voicemail’ element from the menu to the centre of the ‘Designer’ screen
b) Place it below the ring element
c) Click the ‘Settings’ icon on the Voicemail’ element



d) Choose a voice mailbox from the dropdown list



e) Click ‘Ok’ to save the settings.
f) The ‘Voicemail’ element will turn blue to indicate it is complete.



g) Click ‘Save’ at the bottom right of the call flow ‘Designer’ screen
h) To complete the set up you must link the ‘Call Flow to the relevant number



3. Link the ‘Call Flow’ to a ‘Number’
a) Go to the Main Menu on the left of the screen
b) Select ‘Phone’ then ‘Numbers’



c) The list of numbers for your account will show
d) Click the ‘Edit’ button to the right of the number you wish to link to this ‘Call Flow’



e) The ‘Number Details’ pop up will open
f) Enter the ‘Call Flow’ name in the search box or click the ‘Search’ icon to select the ‘Call Flow’ from the dropdown list



g) Once you have selected the ‘Call Flow’ click ‘Save’ on the bottom right
h) The ‘Number’ is now linked to ‘Call Flow’ and will follow this route when dialled

Repeat the above steps to create calls flows for each direct dial or extension number as required.