Porting less than 10 Irish numbers should take up to 1 working day (for new accounts it may take longer because we need to ensure the account is fully ready before we can submit a port).Porting 10 or more numbers should take up to 3 working days. To learn about timeframes for International Number Ports, […]
Read MoreTroubleshooting – Number Porting
Can I port my number if I have additional services on the line? Monitored Alarm, POS System, etc…
If the line-based number you wish to port has other services connected to the line, these services will cease when you port this number. Additional line-dependent services include broadband, a credit card machine, alarm or lifts. If you are unsure as to whether your numbers have services attached, please contact your incumbent provider for information. […]
Read MoreWhat should I do if the port is rejected because there is broadband on the line?
To retain your broadband connection with that provider AFTER your number ports to Blueface you must have broadband removed from the line and placed on another line with your current provider.
Read MoreWhat should I do if the port is rejected because the number is part of a block?
You must port over the entire number block. An Administrative Fee will apply to all numbers you are porting over. If you do not require all numbers going forward you can notify Blueface of the numbers you wish to port and remain active and those you wish to port and cease. Ceasing numbers you do […]
Read MoreWhat should I do if the port is rejected because there is Hunting on the line?
There are 2 options in this case: Option 1: You can request that your current provider removes hunting from the line. Once this is done notify Blueface at porting@blueface.com and we will resubmit the port request. Option 2: You may leave hunting active and port ALL numbers included in the hunting group to Blueface. In […]
Read MoreWhat should I do if the port is rejected because the number is inactive?
You will have to speak to your current provider to find out why the number is inactive, once you the number is re-activated, contact Blueface at porting@blueface.com for further assistance.
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