ON OCTOBER 11, 2018, Blueface and Star2Star joined communication technology giants in Gartner’s 2018 UCaaS Magic Quadrant. The distinction positions Blueface as a best-in-class provider of cutting-edge cloud communications solutions.
Gartner UC Magic Quadrant Defined
Gartner UC Magic Quadrant appraises Unified Communications providers by six key metrics:
Voice / Telephony
The report champions the merger of Blueface and Star2Star, pricing, reliability and ability to deliver on time, as advertised.
Gartner UC Magic Quadrant Strengths
Magic Quadrant criteria examines a provider’s strengths and weaknesses, and positions each leading provider on a chart. Blueface and Star2Star excelled in the following areas:
Competitive pricing, well suited to distributed sites via the cloud.
Ability to serve the SMB section such as restaurants and retail chains.
Resilient and can offer good voice quality over unmanaged broadband service.
Investment in voice quality remediation capabilities to support remote sites.
Users report good satisfaction levels across contracting, service support and product capabilities. They also value the call centre capability.
Call recording, CRM integration, e-fax, billing and a new CPaaS capability.
Well-suited for price-sensitive customers seeking reliable, high-quality voice communications over an unmanaged broadband internet connection (OTT).
Gartner UC Magic Quadrant UCaaS 2021 Prediction
According to Gartner research, 90% of IT infrastructure managers will move away from premises-based equipment, opting for cloud-based Unified Communications by 2021. Therefore, Blueface and Star2Star have a marketed advantage and the flexibility needed to innovate in an increasingly competitive industry.
The UCaaS industry is driven by voice but for incumbents to retain a competitive advantage and climb Gartner’s Magic Quadrant, the focus will be on improving:
The Unified Communications Portal
Blueface software developers are constantly redesigning and refining the UC Portal user experience. More control with an increasingly simple-to-use user interface.
Video and Collaboration
WebRTC Video Conferencing has been added to the Blueface and Star2Star Unified Communications Portal. Blueface browser-based video conferencing also allows audio-only dial-in with screen sharing and instant messaging integrations.
Blueface and Star2Star’s global network of partners and white label providers have expanded our global reach and network. Blueface and Star2Star’s multilingual documentation, support team and UC Portal are key market differentiators.
Applications such as the Blueface Softphone App will be developed to allow users more access to desktop Unified Communication Portal features. App advancements aim to include more workflow integrations.
Contact the Blueface Wholesale Team
Blueface and Star2Star are as committed to driving innovation in the unified communications and telecoms sector. Contact our wholesale team to add a Magic Quadrant UC Solution to your business communications offering.