The Blueface team have been working tirelessly to deliver advanced visibility over your business without the need for cumbersome equipment.
The Blueface UC Console allows your call manager, often a receptionist, to oversee the status of each user.
Read on to learn how the UC Console will improve internal and external communication for your business.
Reduce Call Transfers with Real-time Status Indicators
According to Zendesk Research, 63% of customers grow frustrated after their first transfer. That’s not a lot of room for error. The UC Console helps your callers get to the right person first time without reaching a dead end mailbox.
As seen in the video above, colour-coded, animated Console indicators highlight when a user is available, busy, on a call, receiving a call or dialling out for quick recognition. Retain customers and hasten inquiry or issue resolution times. Need to transfer quickly? You can manage calls from the UC Console. See more below!
Route Calls Effortlessly with Click to Call, Transfer, Hold and Hangup
The UC Console allows users to perform a number of actions from the Console dashboard without the need to dial. Combined with advanced presence indicators, you can get in touch with anyone in your business instantly.
Manage calls quickly with click-to-call, transfer, hangup, hold and more functions.
Go Mobile in an Instant with Device Management
Need to go mobile quickly and don’t have time to log in? Console Operators can switch to your calls to your Softphone using the device management panel on the UC Console.
Customer Administrators using the UC Console will notice that the names of every user are hyperlinked to each user’s profile to allow quick editing of each user’s settings. This feature is particularly handy for quick profile fixes, device and callflow management and more.
Find Contacts Fast with Custom Dashboards
The console allows you to monitor the real-time status of every user in an organisation but what if you have 100+ employees? The Console Operator can assemble a quick list of favourites, which is particularly useful for those high call volume team members. You can see this in action watching the video at the top of the page.
In addition to this, the operator also has an opportunity to sort by teams or Hunt Groups. Does your sales manager need to monitor call volume? Filter the console window by Sales Team and use real-time call analytics to make recommendations for improvements if necessary. As you can see in the image above, the Head of Sales can filter by his team.
Track Every Action with the UC Action Ticker
For up-to-the-second feedback on all users, the Blueface Console features a live ticker for every call made as well as additional actions on the UC Portal.
Similar to Facebook’s right-hand sidebar, the Live Ticker is an active log of every action performed including timestamped connected, rejected, incoming, outgoing calls as well as logging in to the console and UC Portal. Make faster data-driven decisions.
Improve Teamwork with as UC Portal’s Full Toolkit
As a business grows, the number of staff members, department and technology touch-points tend to grow with it. This can make communication a little muddier, which is particularly troublesome during a growth period.
A knowledge transfer study carried out by Panopto revealed that 85% agree that preserving and sharing unique knowledge in the workplace is critical to increasing productivity.
The UC Console allows users to see if a user is on a call, how long they have been on and to determine whether it’s an internal or external contact on the line. This insight allows professionals to choose the correct tools from the UC Portal’s array of communication options.