Frequently Asked Questions

Rapidly access our support team's FAQ for swift assistance or reach out to us directly.

UC Portal
App per Smartphone
Busy Lamp Field e Call Pick-Up
Call Flows
Cronologia delle Chiamate
Messagi Broadcast "cercapersone"
Chiamate in Parcheggio
Registrazione delle Chiamate
Calls
Click-to-Call
Sistema di Conferenza
Console
Rubrica Aziendale
Devices
Fax-to-Email
Gestione multi-Sede & Federazione
Groups
Musica d'Attesa
Rete
Internazionali
Portabilità
SIP Trunks
PBX
Users
Voicemail
servizi VoIP
Rete
Multi-Valuta

UC Portal Access

How do I log into the Blueface UC Portal?

Softphone App Access

Find out what to do if you've lost your log in credentials and other issues.

Multi-Valuta

Find out How do I set up Call Paging? Who can use Call Paging? and much more

Busy Lamp Field e Call Pick-Up

find out What is Busy Lamp Field?
How do you program Busy Lamp Field?
How is BLF Useful? and more

Call Flows

find out What is a Call Flow?
Can a Call Flow be linked to more than one number? and much more

Cronologia delle Chiamate

Find out How can I Filter your Call History?
What is the Timeframe of Call History on the Portal? and much more

Messagi Broadcast "cercapersone"

Find out How do I set up Call Paging? Who can use Call Paging? and much more

Chiamate in Parcheggio

How do I place a Call into Call Park? How do I retrieve a Call in a Call Park? How do I know if there is a Call in a Call Park?

Registrazione delle Chiamate

What type of Calls can Call Recording be applied to? How do I set up Call Recording?

Calls

How do I pick up a call that is coming on my colleague’s phone? How can I divert my calls to another number via the handset?

Click-to-Call

What is the Click-to-Call Functionality? How Does Click-to-Call Work? Who can use the Click-to-Call Functionality?

Sistema di Conferenza

How many participants can be on a Conference Call at once? Can I change my Conference Room ID?

Console

What is Console? Who has access to the Console? Can I select who I can see on the Console?

Rubrica Aziendale

Do Contacts sync with my Device & Softphone? How do I upload Contacts? Can I have unique Contacts for my Device Only?

Devices

Does Blueface offer support to any device? Does Blueface offer service for firmware updates for 3rd party devices?

Fax-to-Email

How do I send a Fax? Do I need a Fax Machine? How do I edit the Email that is attached to my Fax Number?

Gestione multi-Sede & Federazione

What is a Federation? How will a Federation affect my Account? What is the maximum number of accounts that can be Federated?

Groups

How are Groups beneficial to me?
How do I set up a Group?

Musica d'Attesa

What type of media files are supported by Blueface? What happens if I have multiple Music on Hold files?

Internazionali

What Numbers can I add and how do I add a Number? What format can be used for Internal Numbers?

Rete

My Internet is down. Why are my phones also down? My phone displays ‘Network Error Connection’ when connected to my laptop?

Portabilità

How do I arrange to Port my Number? What is required to Port my Number? How long does it take to Port a Number?

SIP Trunks

What is a SIP Trunk? What is the difference between the hosted solution and SIP Trunk connection solution?

PBX

Is it possible to upgrade my PBX Solution to a Fully Hosted Solution with Blueface? Does Blueface configure MTU (Maximum Transition Unit) Size?

Users

How do I set up a User? What are the differences between each User Role? Who can activate Call Recording on a User Profile?

Voicemail

How do I access my Voicemail Messages?
How do I remove the Pin from my Voicemail? ow can I delete Voicemail Messages from my Mailbox?

servizi VoIP

Cos’è il VoIP?
How does VoIP work?
What do I need to use VoIP?

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