Time of Day (ToD) allows you to control the rules around when and how your calls are directed within or outside your usual business hours. It is also possible to customise any of your Callflows with the Time of Day application.
ToD allows you to change your call logic based on: 

● Standard operating hours 
● Time of day 
● Months 
● Days of the week 
● Days of the month 
● Days of the year 

Selecting [Options] will reveal localised Bank Holiday settings. 

Configuring a ToD Callflow 

Open the Callflow section of the Portal (Phone > Callflows) and click on the [Create New Callflow] button. Drag the [Time of Day] element from the right-side list into the Callflow Designer. 


Begin by clicking on the […] on the top-right corner of the Tod Element, followed by Settings – this will populate the Time of Day Element Settings.



A. Begin by checking the [Time] box to activate the Time option. This will allow the Time of Day settings to be inputted manually or through a slider. 

1. To Manually enter the Time of Day:

Set the Start time within the [From] Box by directly entering numbers, or by clicking the Up & Down Arrows 
Repeat the Steps for the [To] Box to set the End Time
Once you set a time you will see that the grab-handles below will turn from grey to blue to confirm the setting
2. To enter the Time of Day with the Slider:

Drag the grey grab-handles denoted by a [O] to set the start and end time of your business hours (using the keyboard arrow keys will increase & decrease the time in 5 minute increments). 
The Grab Handles will now display as blue



B. Once you have set your business hours, move onto the [Days of the Week] tab by checking the box. Check boxes beside the days to set conditions. 



C. Once you are satisfied you have set the correct time & days which apply to your business click on [OK] to save & return to the Callflow Designer. 

D. Click [Add Condition Set +] to apply another ToD rule within the same setting. Example: Monday to Thursday (8:30 to 17:30) Friday 08:30 to 17:00. E. The [ i ] icon to the bottom provides a quick summary of the rules that you’ve set.



Clicking [Months] below allows you to set specific ToD rulings for specific months.


Users can also set specific ToD conditions for [Days of the Month]. 



Clicking [Options] below allows you to apply ToD to region-specific Bank Holidays, meaning the system will automatically send calls to your outside of hours rule on Bank Holidays.


Once you have configured the Time of Rule settings to your actual business hours, use the other Elements to build out your Callflow to your business needs. 

Below is a simple Time of Day Rule which contains a Menu, Ring, Play & Voicemail Elements. As you can see below Box 1 is adhering to your in hours set using the ToD Rule and Box 2 is your out of hours logic linked to the number.