Porting and Cancellations

Porting

How do I port my number to another provider?
To port your Irish telephone number to another provider, you will need to provide your Blueface Account number and a recent invoice to your new provider as part of the porting process. This is commonly called your Universal Account Number (UAN).
This can be found on your Blueface Invoice, the Account Details page of your UC portal account or within the email/postal communication that Blueface sent to you regarding exiting the market.
If you wish to port international numbers to another provider, the information needed will differ depending on the country and the new provider requirements. The best option is to speak to your new provider and confirm what they require. If there is any information you need that you do not have on hand, contact us on onboarding@blueface.com and we can assist you.

I do not wish to port away all my numbers, what is the process?
With Blueface, numbers do not need to be ported in blocks.
If you have multiple numbers on the account and only wish to port some of these, you will just need to advise your new provider which numbers you are looking to port.
The remaining numbers will move to quarantine once the Blueface account is cancelled. The Irish quarantine period is 13 months and if you wish to retrieve these during this period it can be facilitated via your new provider. International quarantine periods vary but again your new provider can assist you.

I have ported away my number, but my account is still active. What do I do?
We do not automatically cancel your Blueface account after porting completes. To cancel your account, please send us the request from an email linked to your Blueface account advising the date of cancellation to accounts@blueface.com.

What do I need to do to cancel my account?
To cancel your account, please send us the request from an email linked to your Blueface account advising the date of cancellation to accounts@blueface.com.

I am still in a contract; can I cancel without cessation fees?
Yes, due to the shutdown of the Blueface Service, customers can request to cancel their account while in an active contract without having to pay any early cessation fees.