Blanchardstown Taxis is a trusted dispatch business for 25 local taxi drivers based in Dublin and Wicklow. Catering to all taxi needs, Blanchardstown Taxis provides a safe and punctual service for their loyal customer base.
Making The Switch to Blueface
“We wanted a dependable phone system, and I had seen the Blueface solution in action before, so I knew this was exactly what I was looking for.”
David Knox, Managing Director of Blanchardstown Taxis.
A robust phone system was required by David to enable his drivers to efficiently manage large call volumes and improve their customer reach and mobility.
“This business is run by our drivers. We have no in house staff, so calls and customers come directly to our drivers. For this reason, having a solid solution is the difference between our taxi drivers getting work or not.”
Calls Are Always Answered
By switching to a feature-rich Blueface solution, Blanchardstown Taxis instantly improved their communications. They were empowered to work on the road, backed by a variety of features and integrated applications.
“We had an instant uptake in calls when we switched to Blueface, after 12 hours of moving we saw a 40% increase in calls. Even more importantly, all these calls were directed to the correct recipient.”
The Blueface system has provided Blanchardstown Taxis with the freedom to work on the go without sacrificing productivity. Features like Call Routing, Ring Strategies, Reporting and the Softphone App have all boosted their connectivity to their customers.
“There are no limits with the call-flow designer. I can set calls to be routed at a certain time of day depending on what drivers are working day or nights.”Hunt Groups and IVR has delivered a positive caller experience for their customer base. David can add different drivers to set groups, and in turn their customers can connect with the driver they want.
“The caller gets through to the right driver, whether they want a 5-seater or someone who requires a wheelchair accessible taxi, offering a real professional service.We have a simultaneous ring strategy setup, which means every driver’s phone rings at the same time. This has really enhanced our efficiency and speed to answer, and the jobs are distributed fairly among the team.”
Mobility and Informed Reporting
“The softphone has not just enabled our drivers to manage their own communications; it has a host of added benefits.”
The Blueface Softphone App has allowed drivers to hide their phone number if needed and block international and premium calls, so no hidden fees are incurred.
“If one of the drivers misses a call, they can use the softphone app to view this call and see if another driver has picked up on it. This is a massive boost to our productivity and provides a high level of competence for the customer.”
The Blueface Support Team worked with David to customise his ideal solution, including call plans, training and a tailored feature set.
“Blueface really understood the difference, we are not your run off the mill business that needed an office phone system, we needed on-the-go-communications, and that is what we got.” David and his team received complimentary remote training and onboarding and will continue to be supported by Blueface to ensure they are getting the most from their VoIP solution.
“The training is always comprehensive and clear; you leave the sessions with a real understanding of the product.We have got continuous follow-ups and check-ins since becoming a Blueface customer, and the response rate is very speedy and professional. I can’t fault it.”
The End Result is Just the Beginning
Blanchardstown Taxis have been able to transform their business communications through a functional solution from Blueface. It has improved customer satisfaction, speed to action on jobs and less wait times for callers.
“A phone is instrumental in the taxi business as it is the key to connecting our drivers to their customers. Blueface makes this connection reliable, intelligent and perfect for our needs. As Blanchardstown Taxis continue to grow, I am looking forward to scaling with Blueface.” David Knox finished