Founded in 2009, Centaur Fund Services delivers independent fund administration and regulatory services to Hedge Funds, Funds of Funds, Private Equity, Real Estate, Family Offices and Institutional Investors across the globe.
With offices in America, Canada, Ireland, the UK and across Europe, a secure and highly scalable communication solution was essential for Centaur to ensure continued outstanding service to their global client base.
The Need for Change
As a growing organisation, Centaur needed a new phone system which enabled their staff to accommodate their global client list and expand their reach in multiple locations.
“We were having some problems with our previous phone system provider, and overall I wasn’t happy with the service. The customer service was not up to standard, and when we had problems, it was a nightmare to try and get things resolved. We had to find a reliable service.” said Antonio Frias, CEO, Centaur Fund Services
Antonio began his search for a cloud solution who could offer expert customer service and worked on a global scale. After exploring the Blueface UCaaS portal and features, it was clear Blueface could enable the business needs.
“We needed a provider who could offer the business with the flexibility to grow into global markets, and Blueface offered simple scalability.”
Centaur Fund Services have been working with Blueface since 2018, and have been impressed by Blueface’s customer service expertise and unique end-to-end service. Blueface could offer reliable and responsive services throughout the implementation and beyond, with no hidden third parties.
“The team has been very responsive from the start, from assisting with our initial set up to the delivery of devices and the continued updates and new numbers we have required.”
Blueface worked with Centaur to enhance their global presence with international phone numbers that could be controlled from one centralised platform.
“Our head office is based in Dublin, but it is important we can offer localised numbers for all of our locations. Blueface created a Luxembourg number for my team, and when we opened our Candian office, we had localised numbers for this office too.
We can control all our numbers through one portal and enhance our availability across the different offices.”
Employee Efficiency Features
Antonio’s team has fully embraced the Blueface UC Portal, improving customer communication and overall business efficiency.
“My team has really utilised the portal and the innovative features. Voicemail to email is one of the most popular features because of its simplicity. We don’t have to log in or call any numbers, and voicemails come directly to our inbox.” he explained.
Call Conferencing allowed Centaur to manage their meetings through a highly secure system, using pin access for attendees.
“Everyone has a conference room, and the ability to set our own passwords, which worked well for both local and internal clients.”
Working From Home
Like many businesses, Centaur has changed how they work with most of their staff continuing to work remotely as a result of COVID-19. Unlike some organisations, Centaur has said the transition to remote working has been relatively straightforward with the help of the Blueface Solution.
“Blueface removed the headache with a range of tools that assisted my organisation productively from home. We felt prepared to work remotely before COVID-19; it was as simple as plug and play.” said Antonio.
Call and video conferencing use has dramatically increased across the business, and the team uses Blueface collaboration tools to improve internal and external communication.
“The Softphone App has offered a remote solution, and video conferencing has really increased across the board, people need human interaction now more than ever, and this has definitely helped.”
A Secure Solution
Security is paramount for both Centaur and Blueface, ensuring data and compliance are always exceeded for our consumer business communications.
“We are very sure that Blueface ticks all the boxes when it comes to security. There is great comfort knowing this, and we can reset passwords on our accounts for added protection.
We tend to stay away from other communication providers, as we know their video and call conferencing fails to offer the same level of security and protection.”
Communication is Key
Since implementing Blueface, Centaur has boosted their communication throughout the organisation and are more available than ever before, which has had a very positive impact on the business.
“Communication is key, and there is no doubt that Blueface has enhanced ours.” Antonio finished.