Dexia & Blueface: Mission Critical Communications

Dexia is a European Banking Group with headquarters in Paris and operations in a number of European locations.

“Communications are mission critical for us. Our teams need to be in contact with the market and each other across many international entities.”
— Joe Collery, Dexia Head of Operations.

The Portfolio Management Group were moving to a new office site in the International Financial Services Centre (IFSC) and reached out to Blueface for a highly secure, reliable unified communications solution.

The Challenge | Bespoke Service, Smooth Transition

Dexia needed a cutting-edge communications solution for their new IFSC facilities as well as a smooth, full managed transition of services from Blueface. As well as this, they needed robust security features.

“As a global bank we need to adhere to certain regulatory systems and our communications system needs to do this and do this reliably.”
Joe Collery, Dexia Head of Operations

— Highly Available, Quality Voice Services
— Seamless Service Transition Management
— Accessible Call Conferencing & Call Recording
— Flexibility, User Control & UC Platform Training
— Dexia-tailored Software Customization
— Security Befitting a Global Financial Institution

The Solution | Customized Enterprise

The Blueface Enterprise Team scoped and designed a custom managed voice solution — premium telecommunications design with Cloud Hosted PBX.

“As a global bank we need to adhere to certain regulatory systems and our communications system needs to do this and do this reliably.”
Joe Collery, Dexia Head of Operations

— Integrated Customer Software Applications
— Feature Rich: Recording, Conferencing, Reporting, Termination and more!
— Fully Managed Fibre Broadband Links & Secure Firewall Services
— Enterprise Grade IP Hardware Outfitting & Provisioning
— Call Termination to Mobiles and Landlines

The Results | Seamless Communication

In under 12 weeks, Dexia seamlessly transitioned to their new location, installed a carrier grade, ultra-reliable communications solution with full project completeness.

“Blueface have delivered significant cost savings for Dexia but have also maximized the telecoms service offering for our team in Dublin.”
Joe Collery, Dexia Head of Operations

— Project Delivery from Dedicated Enterprise Team
— Customized Dexia-Tailored, Feature-rich Platform
— Enhanced Call Volume Management
— Heightened Security: General & Failover Services
— Concurrent calling with no downtime

Inspired by Dexia’s story and want to discuss your business communications?