Gilltec Sales is an Irish owned Telecommunication and Technology specialist providing services and support for businesses across Ireland. Brothers Robert and Alan Gill saw a significant gap in the market – businesses were switching in their masses to VoIP and Unified Communications – which led to the establishment of Gilltec Sales in 2016.
Business Growth and Success
After the successful launch of their business, Robert and Alan began researching further options to accelerate the development and expansion of their communication offering. Their main objective was to improve their customers’ current phone system while utilising the most innovative hosted technology available.
Gilltec Sales began working with Blueface in 2017, and as a result, they have enjoyed significant growth by offering their customer base with future-proof cloud VoIP solutions.
“It’s been just over 3-years since we partnered with Blueface and I can say that things have continued to go from strength to strength.”
“For our customers, we can offer the very best unified communication solution possible. For our own business, it’s been a real success. Blueface offers excellent commission on an in-demand product, so that’s a huge bonus.” said Robert Gill, Director of Gilltec Sales Ltd.
Customer service is paramount for Gilltec Sales. To continue offering excellent customer experience, they needed a solution that had remote account management tools and expert-driven vendor partner / end customer support.
Blueface’s Partner Portal is designed to offer partner flexibility with a host of real-time remote management tools.
“Blueface’s Partner Portal allows us to easily support our customers, no matter where we are. All of the devices arrive ready to use but if something needs reconfiguration or customisation, we can do it remotely.
“Being able to get a quick overview of all of your customer accounts, their details, monthly payments and overall system setup saves so much time.”
Gilltec works with many different business sizes, across many contrasting industries, resulting in a diverse range of business needs.
“Our customers main priority is a reliable phone system that won’t let them down. Blueface offers this and the expansive feature set – IVR, Group Hunting, Console, Call Recording, Time of Day and so on. All this means we can offer a system that suits every business customer.”
Throughout 2020, much of Gilltec’s customer base moved to remote working, which has resulted in a surge in remote working tools.
“Blueface Softphone and Video Conferencing have made remote working a lot easier to deploy. Lockdown happened so quickly, being able to move landlines onto mobile phones and offer inclusive video solutions was a huge boost for business.”
Collaboration and Support
Blueface offers continual support to Partners and are committed to working together to drive their business forward, well beyond the implementation phase.
“Blueface is always at the other end of the phone to offer support and assistance with any technical issues. We have also collaborated on new features and product innovations, it’s a true partnership.”
“Blueface delivers a truly state-of-the-art product which is leading the way in the market. We are very happy to endorse Blueface and even more excited to see how this partnership and product will progress in the years ahead.”