Noel Fay has spent 35 years in the telecommunication business beginning his career with traditional phone systems, support and services 16 years ago.
Providing telecommunications and datacom system solutions, Noel installs and programs hosted PBX telephone systems for small, medium and large businesses.
Noel and Blueface started in 2004 with the goal of transforming the telecommunications industry in Ireland. Nearly twenty years later, VoIP is now the standard for business communications.
VoIP: Ahead of its Time
Noel, like many telecommunications providers, was initially reluctant to move into the IP systems space in 2004. Noel and Blueface crossed paths at a trade show and created a successful partnership that has spanned over a decade.
“At the time, I didn’t feel it was right to move into IP systems, but I really liked what Blueface were doing and achieving in the early stages of the business. As a company Blueface was always ahead of their time and continues to be with such an innovative product and service.
When the time came to expand my current business offering I knew Blueface would be my partner of choice, their success and expertise was a significant pull factor for me.” said Noel Fay, CEO of Noel Fay Telecoms Services.
First Class Customer Support
Noel required a partnership that offered expert support in the implementation phase, instilling his confidence in the product and ensuring he could offer the best solution to his customers.
“Blueface was there to help as much or as little as I needed, taking me by the hand, making sure I could resell the product, with a real understanding.
In a partnership, people help you because they want to, not because they have to and this was very true with Blueface, and I felt this was a true partnership from the beginning.”
Truly Professional Hosted Communications
Throughout the last few years, Noel Fay Telecoms has added new solutions, and in most recent years, has made the transition to the fully hosted system from Blueface.
“It’s not one size fits all when it comes to the features my customers need but being able to offer just about anything they want is where the real value is, no one competes with this.
Some of my customers love the video conferencing, others use fax to email, and most use the call recording feature. Most importantly, all of my customers want a high-quality phone system, which is what they get and the features are an added bonus.”
A Solution that Offers Everything and More
Noel partnered with Blueface to sell with confidence. Noel Fay’s reputation for delivering ultra-reliable, ultra-secure communications has grown even further with Blueface.
“For my customers, security and reliability are their main concerns, and I can provide this with Blueface. I have full faith in Blueface’s disaster recovery and back-up server. The product is resilient and I know my customers won’t have any issues that can’t be solved.
For me, it has just about everything and more that a phone system can offer, so I am proud to endorse it”.
Blueface Business Development
A fundamental pillar of the Blueface Partner Program is our continued partner business development. This includes sales, marketing, support and even technology upgrades.
“Blueface are embedded in my sales process, no matter what I can depend on the team to help me with customer solutions, sales and all-round general advice. I always get my clients to chat with Blueface; this conversation and level of professionalism is vital to my process and closing sales.
The most important people are my customers, and I am only as good as Blueface allows me to be and thankfully, Blueface is always excellent!
Partnering with a solution this powerful and a team with so much expertise has enhanced my service offering and allowed me to provide an expert experience for my customers.”
Blueface partners with leading technology businesses like Noel Fay Telecoms Service to ensure our customers get the best possible phone system experience, every time.