Established in 1995, Retail Solutions have positioned themselves as a global go-to provider of Electronic Point of Sale (EPOS) systems across Convenience, Supermarket, Pharmacy and Hardware Sectors. Supporting businesses throughout 1500 sites in Ireland with a growing network in Australia, Scotland & England.
Retail Solutions deliver cutting edge software systems to their customer base. They had been considering a new VoIP phone system that offers more visibility for reporting and modern phone system features to boost customer support.
Patrycja Sinica, Human Resources Manager, Retail Solutions.
“We had an ancient phone system with no capabilities only call recording. We felt the need for real-time reporting and visibility which our old phone system could not provide.”
Finding a new phone system was an on-going project for Retail Solutions, who considered many different options for their business needs. However, time was not on their side.
Switching to Blueface During COVID-19
A new phone system was paramount for Retail Solutions and they, like most of us, believed they had substantial time to transition from their old phone system to a new one.
Patrycja Sinica, Human Resources Manager.
“When COVID-19 happened, we had to make a choice, and our old phone system just wouldn’t work. The majority of our business is about providing support to our customers, and the team needs a reliable phone system to do this.”
As a result of the immediate move to remote working, Retail Solutions required a trusted provider, with quality and reliability of the utmost importance.
“Blueface stood out for us, and that was due to the quality of the solution. We needed something very dependable for our business to support remote working. We are saving around €300/400 on our monthly bills, and this is significant with the quality we are getting.”
Working closely with Retail Solutions, Blueface knew the need for an agile and straightforward integration of the cloud-based solution and we continue to offer support and training when it’s required.
“We received training from our Blueface Account Manager, everything went smoothly, and the team were able to use the phone system in no time.”
Digital Business Transformation
A fast transition was essential for Retail Solutions with seamless implementation and a user-friendly system for staff. Blueface offered Retail Solutions a best in class cloud communications platform, helping their business achieve more.
Patrycja Sinica, Human Resources Manager.
“Blueface offered a simple portal in comparison to the other suppliers we engaged with. It was packed with features and very easy to understand. We are an organisation full of humans, so it was important to get a straightforward communications portal.”
The addition of real-time data and call reporting has offered Patrycja an opportunity to review and improve productivity of her team’s while working remotely.
“The whole team is using call conferencing, and the UC Console offers full visibility over our phone system, who is calling who and when. From a performance perspective, the call reporting feature means I can take an in-depth look into the team and our metrics.”
The Retail Solutions support team have taken advantage of the Blueface Softphone App (iOS and Android). Support is the foundation of Retail Solutions; therefore, the ability to provide this from any location is essential.
“The entire support team are using the Softphone App and are finding it very easy to add and use them.”
Thank you to Retail Solutions for choosing Blueface and continuing to deliver innovative EPOS solutions and support to the retail industry across Ireland.
Inspired by Retail Solutions story? Discover how we can help transform your business phone system and remote working strategy.
