Gain Full Visibility
Operators can see users on a call, their call duration and who they’re on the line with in real-time. Combine this insight with the array of UC Console tools for enhanced call management.
Keep the 63% (Zendesk) of customers who get frustrated after their first transfer happy with better availability insight. UC Console will help you connect callers to the right person on first time of asking.
Click to Call Functions
The Console offers portal-based call management features. Click to call, transfer, intercept, answer, reject calls without touching your handset.
UC Live Ticker
Gain up-to-the-second feedback on all users and groups with the Live Ticker. Keep track of every call made, received, rejected and more with time stamps for reference.