Managed Hybrid

Replace legacy equipment with a full unified communications solution for enhanced user experience and complete functionality set

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Blueface Managed Hybrid solutions offer a full suite of Unified Communications features and functionality for enterprises, high call environments and large business deployments. The Blueface Managed Hybrid involves the high availability design of Blueface Unified Communication Servers (UCS), supporting firewalls, switches, routers and device end points which are all provided on-site under a fully managed SLA.

Hybrid UCS Overview


Fully managed service

  • Fully redundant, feature packed phone solution for scaling, high call volume businesses with complete functionality set and features.
  • Blueface manages end-to-end solution of customer site design, feature delivery and SLA.
  • Integration services with core customer applications and set up as required.


Enterprise Functionality

  • Blueface Hybrid UCS is delivered with a full SLA, managed service and is designed for mission critical voice services.
  • On site deployment is fully redundant, reliable with dual specification and backups.
  • On site technical implementation by Blueface Engineers and remote support with SLA targets and management of data recovery sites and services.



  • Blueface Hybrid UCS integrates complete set of Unified Communications tools, features and services including call queuing, call recording, advanced call management, conferencing, directory management and voicemail solutions.
  • Bespoke development for customer integration requirements as per agreed project plan.
  • Mobile and Landline converged solutions for ext to ext dial, unified voicemail, follow me functionality and Private APN’s for remote worker access.


Call Transfer

Call Hold

Call Waiting

Internal Transfers & Extensions – Extension dialing from Mobile

One Voicemail Landline and Mobile

Music On Hold

Direct Dial Numbers

Advanced Call Routing/Management

Advanced Call Conferencing

Call Pickup

Advanced Hunt Groups

Busy Lamp

Call Recording

Advanced Automatic Fail-Over to Mobile/Landline (inbound)

Internal Calls/Transfers

End to end management/SLA by Blueface

Customer Profile

Banks & Financial Institutions

Enterprise Customers & MNCs

Call Centers & High Call Enviroments

Professional Services Organisations

Managed service options

You can choose the most suitable option for your organisation from our range of enterprise grade communications solutions.



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