Partnering to Deliver Best-in-Class Cloud Communications
Welcoming their 20th year of business, Western Phone Systems is the leading office communication specialist in the west of Ireland for telephones, PBX systems, internet communications and voice solutions.
Christiaan Momberg, CEO of Western Phone Systems, saw an opportunity to challenge and change the traditional phone market. Partnering with Blueface, Chris could offer innovative business VoIP and UCaaS solutions, future-proofing his customer’s communications.
“The writing was always on the wall for me, and I needed to align myself with a business I could trust and could provide reliability for my customers. I wanted to work with one provider and very early into my search I knew this was Blueface.” Christiaan Momberg, CEO of Western Phone Systems said.
Mr Momberg was immediately impressed with Blueface’s state-of-the-art technology and the collaborative nature of the partnership, utilising his experience and knowledge to boost the products offering.
“I worked very closely with the developers in Blueface in the implementation process, and we collaborated to create some great things.
It was give and take from the very beginning, and we were continually collaborating and brainstorming on features like the Corporate Directory and SIP Trunking advances.”
Customer Needs: Control, Reliability and Cost-Savings
Western Phone Systems’ customers who have leveraged the cloud communications model from Blueface have improved many elements of their business, with cost reductions paving the way.
“I have conducted numerous bill analyses, and businesses are shocked at what they can save. I have worked with two hotels in the West of Ireland, with one saving €12,000 in their first year.”
Western Phone Systems have empowered businesses with flexibility, reliability and control.
“My customers have control of their own services, in real-time through a state-of-the-art portal. Old phone systems don’t offer this level of versatility and this solution is suitable for businesses of any size as it’s very scalable.”
Reliability is paramount to Western Phone Systems offering, and Chris has seen a massive decline in traditional phone line reliability across Ireland.
“Business depends on reliability, and we deliver just that.”
Game Changing UCaaS Features
Providing solutions to many different sectors, features tend to vary. However, virtual receptionists and auto attendance are transforming user experience for Western Phone Systems.
“When my customers implement IVR, they are amazed at how it can transform the customer experience and business productivity.
With the recent move to remote working, this has really aided businesses. I worked with a sales team to ensure continued productivity while working from home, with auto-forwarding and call hunting. Their customers and clients can select who they need to talk to from an automated menu, meaning no calls are missed.“
Empowered By Blueface
Western Phone Systems is paving the way for business cloud communications in the West of Ireland, challenging the old-fashioned phone system landscape.
Blueface and Western Phone Systems will continue working closely to transform Ireland’s business communications landscape and reach new audiences.
“The team at Blueface are brilliant, I can’t fault them. We have overcome any obstacles that have come our way, and I will continue to partner with Blueface and look forward to a future of innovation and positively impacting customers through our voice solutions.”
Blueface has empowered Western Phone System with a feature-rich, secure, reliable, easy-to-manage unified solution for their customer base.
“Partnering with Blueface has meant I can provide reliable VoIP solutions that I am proud to recommend to my customers, and this has had a very positive impact on my business.
I couldn’t achieve the required level of flexibility and reliability my customers need without Blueface’s VoIP platform.” Christiaan Momberg finished.